Close escape hatches. Whenever you challenge your team to test its performance, you are likely to encounter resistance from some members. Quite frequently this resistance will not be presented directly at the start of a job assignment or project but…
Raise the bar. This tactic involves raising the bar, that is, setting more difficult performance standards. In my consulting practice I frequently encounter managers who say that they’ve made efforts to raise the bar for their teams but have seen…
Strategy: Overcome Inertia Benchmark your team’s performance against other teams in¬side your company or other organizations. Toyota executives recog¬nized that to make the transition to luxury cars, they had to first show their employees the more demanding customer requirements of…
